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Sony Ericsson customer support

I got myself a phone and wanted to give Sony Ericsson a chance to show that they are not like Nokia when it comes to customer feedback:

To: questions.ch@support.sonyericsson.com
From: sonyericsson.com@pobox.madduck.net
Product: W810i

Opinion: Hi, I am new owner of a W810i. I've encountered an issue
  with synchronising my address book, which contains many entries
  of companies. In those cases, first/last names are blank, only
  the company name field is filled. The W810i's phone book now
  displays these as "No name" at the top of the phonebook, which
  is not very useful at all.

  Is there any chance you could fix that in a firmware update?
  I suggest not making the name field mandatory, and to use other
  fields, like company, or primary phone number if the name is not
  specified.

  Thanks.

***

From: questions.ch@support.sonyericsson.com
To: sonyericsson.com@pobox.madduck.net
Subject: Case : 70876259

Dear Mr. Krafft,

Thank you for contacting Sony Ericsson on the World Wide Web.

If in your outlook the company names first and lanst name are
blank, the phone will register them as entry with no name. It is
not possible to get this changed with a software update.

"not possible", eh? I am really looking forward to open-source phones. This was most likely the last Sony Ericsson phone I ever bought.

There's more:

To: questions.ch@support.sonyericsson.com
From: sonyericsson.com@pobox.madduck.net
Topic: Feedback on our sites

Opinion: I cannot submit this form without agreeing to subscribe
  to the eNewsletter and other marketing spam because of
  Javascript validation. Obviously, it's not hard to hack around
  this, but what is this??? Contact Sony Ericsson and get spammed,
  or don't contact Sony Ericsson at all???

***

From: questions.ch@support.sonyericsson.com
To: sonyericsson.com@pobox.madduck.net
Subject: Case : 70876261

Dear Mr.Krafft,

Thank you for contacting Sony Ericsson on the World Wide Web.

When you receive the Sony Ericsson confirmation e-mail, click on
"unsubscribe" and your personal data will be automatically
cancelled.

You can also unsubscribe by using the link contained in each
newsletter. Simply scroll down to the bottom of the newsletter,
there you will find information on how to unsubscribe. Please note
that you will need your login details to Fun & Downloads to be
able to unsubscribe.

So to recap: there is a check box on the contact form, next to the text:

I agree to receive copies of Sony Ericsson eNews or other offers, promotions or direct marketing from Sony Ericsson.

The Javascript, which is needed to submit the form, won't let you submit it without checking that box. Part of me wants to open the windows and scream "what the fuck were they thinking" and the other part really makes me now want to know. The easy workaround: get a Javascript console (e.g. via Firebug) and execute document.form.submit().

"Take back the Net" is really going to take a lot more effort than installing Free browers.

NP: Dredg / Catch Without Arms

Update:

I replied to the second response, and promptly got an answer. Sony Ericsson really doesn't take long to get back to you, but then again it's hardly surprising if you look at the content:

To: questions.ch@support.sonyericsson.com
From: sonyericsson.com@pobox.madduck.net
Subject: Re: Case : 70876261

This seems like doing it the hard way. Why? Why not simply allow people
*not* to check the box if they do not want to receive newsletters?

***

From: questions.ch@support.sonyericsson.com
To: sonyericsson.com@pobox.madduck.net
Subject: Case : 70876261

Dear Mr. Kraft,

Thank you for contacting Sony Ericsson on the World Wide Web.

There is no reason why, it is as it is.

Thanks.

Update: The name of the form was changed, so to submit it, you now need to execute document.contactform.submit().